Return Policy

Returns

CuttingEdgeVitamins has partnered with some off the most trusted merchants distributing the most popular Brands in the industry.

** Please contact the Merchant that shipped you the product directly. You can find links to our merchants under the Popular Brands

Below is a sample of EntirelyPets.com – Returns Policy
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 1-800-889-8967 to obtain return authorization before returning any product. Please have your EntirelyPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 24-48 hours upon receipt of the return.

Still Have Questions? Contact Customer Service by email ([email protected]), by phone at 800-889-8967, or try our Frequently Asked Questions page for answers to many commonly asked questions.

How to Return Items?

Option 1: Request a postage-paid return label.

Please allow up to 3 weeks for us to receive and process your return with a prepaid label. We will deduct $10 from your order refund for return postage when using the postage-paid return label. Return tracking information will be available online once the package has been scanned with the carrier. You will receive an e-mail once your return is processed and the refund is issued.

  • Before sealing your package please make sure to include a copy of the invoice or email confirmation.
  • Affix the printed return label to the outside of your box.
  • For USPS Labels – leave your package where you normally leave outgoing mail or take it to your local post office.
  • For FedEx Labels – please bring the package to your nearest FedEx.

To receive a prepaid label please request one when calling for an RMA number.

Option 2: Pay the return postage yourself.

The package can be taken to a postal carrier of your choosing and mailed to the following address:

EntirelyPets.com – Returns
34501 7th Street
Union City, CA 94587

The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.


Cancellations & Modifications

Cancellation or modification requests for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that cannot be canceled or modified after an order has been submitted.

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